water removal services

Water Removal



Property Owners affected by flooding understand how costly and difficult the situation can be. They also know how important it is to do your research before letting the insurance company assign their water mitigation partner to your claim. In Georgia, you have the right to choose your contractors and you are not obligated to authorize work to a service provider that the insurance provider sends you. Restore Pros has seen it all, and with over a decade of experience cleaning up water damage and putting houses back together. After water removal is complete, feel confident that you chose the right company to handle your home’s restoration. Choose Restore Pros.

why choose Restore Pros for water damages
why choose Restore Pros for water removal services
Restore Pros offer exceptional water removal service
why choose Restore Pros for water removal service

When that emergency comes, we  make sure that the customer’s needs are taken care of. We’re there to work for the homeowner and what’s in their best interest. We’re not there for the insurance company. We’re not trying to figure out how to save the insurance company money, but we’re going to make sure that we leave the house in as good or better condition than before the damage.

Restore Pros Founder, Ross Kesterson

  • Extensive experience with over a decade in the industry
  • Comprehensive service: water removal AND restoration
  • Precise estimates 
  • IICRC certified professionals
  • Locally owned and operated with a community focus
  • Prioritizing homeowners’ interests over insurance
  • Fully licensed & insured for residential & commercial
  • Expert guidance in navigating insurance claims process

Ensure the safety of all occupants. If you suspect a risk of electrocution, turn off the main power supply. In the case of severe flooding, evacuate the premises and call for help.

Identify the source of the flooding. Common causes include burst pipes, heavy rainfall, or blocked drainage systems. If you can’t locate the source, call a professional to help you.

If the flooding is caused by a burst pipe or a plumbing issue, turn off the main water supply to prevent further flooding and damage or call local emergency water services.

Before starting any cleanup process, take photos or videos of the affected area to document the extent of the damage. This will be helpful when filing insurance claims.

Get in touch with your insurance company to report the incident and discuss the next steps. They will guide you through the claims process and direct you to hire contractors for water removal and restoration.

Remove any items that can be salvaged from the flooded area and place them in a dry, safe space. If accessible, collect your most important or valuable items that are not yet impacted by water damage. 

Contact Restore Pros as quickly as possible to schedule an estimate for water removal and water damage restoration. We will meet with you to assess your situation, begin quality service, and get you back to normal.

Take steps to prevent future flooding incidents by addressing the cause of the issue. This may involve having a sump pump installed, improving drainage systems, or waterproofing your property.

Customer Experiences

restore pros cover water mitigation caused by extreme temperatures

Extreme temperatures

Extreme temperatures, especially during winter months, can cause pipes to freeze and burst, releasing a significant amount of water inside the property. This can lead to damage to walls, flooring, and personal belongings, as well as structural issues if not addressed promptly.

Leaking or busted pipes

Leaking or busted pipes are another common cause of interior water damage. Pipes can develop leaks due to age, corrosion, or damage, and even small leaks can cause significant water damage over time. Plumbing and HVAC malfunctions, such as broken connections or damaged water supply lines, can also contribute to water damage, often going unnoticed until the problem becomes severe.

leaking or busted pipes cause water damage to your home
sewage backups cause water damage to your home

Sewage backups

Sewage backups present a particularly hazardous situation, as they not only cause water damage but also introduce harmful contaminants into the property. This type of damage requires immediate attention and professional remediation to ensure the safety of occupants and the proper restoration of the affected area.

Overflowing appliances

Overflowing appliances, such as washing machines, dishwashers, and water heaters, can also lead to water damage. This can occur due to mechanical failure, human error, or a combination of both. Regular maintenance and proper use of appliances can help prevent these situations.

restore pros covers water removal caused by overflowing appliances
natural disasters one of the common causes of water damage

Natural disasters

Natural disasters, such as hurricanes, tornadoes, and flash floods, can result in extensive water damage to a property. These events often bring heavy rainfall and strong winds, which can compromise the structural integrity of a building and cause water to penetrate its interior. While it is impossible to prevent natural disasters, adequate preparation and adherence to building codes can help minimize the potential damage.


  • They’ve become a trusted member of our team

    ESP exists to create transformative experiences for people with disabilities, changing communities for the better. It has been a true gift for ESP to work with RestorePros as a partner for many of our projects to expand our mission. RestorePros was instrumental in supporting the creation of a Miracle League field and playground, providing an addition to our already existing gym building, renovating a cabin and dining hall on our camp property, and providing continued maintenance and upkeep support for all of our properties. Each time we’ve worked with RestorePros, they’ve become a trusted member of our team in how…

    ESP of Watkinsville
  • Restore Pros repaired everything from top to bottom.

    Daughter caught bedroom closet on fire with a standing lamp. Destroyed the entire room before fire was put out. Restore Pros repaired everything from top to bottom. Couldn’t be happier. 

    Liam Tucker
  • You won’t regret calling Restore Pros!

    Restore Pros is a great company to work with. Ross is a great guy and takes awesome care of people. He’s honest and upfront. You won’t regret calling Restore Pros!  

    Jared Norton
  • Restore Pros guided me through the whole process.

    My home received storm damage from a large limb which punctured my roof and also damaged the ceiling of my garage. Restore Pros guided me through the whole process of dealing with the insurance company and repaired my roof and garage. They were good people to deal with and got my damage fixed for me. Though I hope to not have to use them again I certainly would if the need arises.  

    Joel Logan
  • Restore Pros gets it done right.

    I’ve worked with Ross and his team on multiple occasions. Whether it be working together with a mutual customer or from a personal standpoint, Restore Pros gets it done right. I wouldn’t look to anyone else for my remediation, repair, or construction needs. As a matter of fact, my wife and I recently finished working with Ross to build our dream home. We couldn’t be more pleased. Ross has a great attention for detail and is creative when faced with a challenge. Whatever repair, remediation, or general construction need you may have, RestorePros is who you should call.  

    Joel Harbin
  • Very professional, thorough, and easy to work with.

    I’ve used Ross and Restore Pros on two occasions and have found them to be very professional, thorough, and easy to work with. Unlike some people and companies in the service industry, you can count on Restore Pros to communicate well and do what they say they will in a timely fashion. I recommend them highly.  

    Hugh Watson
  1. Remove the excess water and perform an inspection
  2. Discard damaged structures (drywall, insulation, floors, etc.)
  3. Use moisture detectors to determine humidity levels
  4. Contain water to ensure that the damage does not spread
  5. Trace the path of moisture to identify treatment areas
  1. Apply environmentally safe antimicrobial disinfectant
  2. Deploy specialized equipment to begin the drying process 
  3. Continue to monitor moisture content until fully dry
  4. Inspect the area for any signs of mold growth
  5. Stabilize the integrity of the structure before making repairs

Got questions about your insurance claim?

Restore Pros is here to help. We handle all manners of water damage for our residential and commercial customers, including water & sewage removal, cleanup, repair, and restoration. Schedule your appointment with Restore Pros to see why we are the best choice for water removal and all water damage related issues. We are certified to perform the following for your home or business:

Water Removal Insurance Claims

The cost of repair will vary depending on the type of damage that you have, where the damage occurred, and the severity of the damage. We are cognizant of each homeowner’s priorities, and property owners can be confident knowing that Restore Pros will help the customer save on out-of-pocket costs. For homeowners with insurance claims, every dollar makes the difference in complete restoration covered by their insurance provider and paying for items that should have been covered according to their policy.  Restore Pros will always stand with the homeowner and help to decipher the complexities of an insurance claim. We are not trying to save the insurance company money.

The sooner the drying process starts, the better the chances are that we can save your floors.  We have special drying equipment that uses mats to pull air through the hardwood to dry in place. In some cases hardwood floors can be returned back to the original shape using our equipment. 

Generally, it takes 3 to 6 days to completely dry the structure. The drying process varies from the many components that determine the time it takes to dry. Some examples are: the type of material, the amount of time exposed to water, atmospheric conditions, and the amount of water.

Wet carpet can harbor bacteria depending on the type of water it was flooded with, and the amount of time it has been wet.. It can also begin to delaminate, which can prevent it from being re-installed. In all cases the wet pad needs to be removed and replaced. On occasion the carpet can be dried with-out replacing, but it needs to have a new pad underneath.  Always make sure the carpet is completely dry before relaying it on the pad.

Taking care of and properly maintaining your appliances will help to prevent them from becoming a water issue. Direct your gutters and downspouts away from your home and clean out your gutters regularly during the fall. Check under all your sinks for leaks while the water is running. Check your crawlspace for standing water and/or sagging insulation. Using a dehumidifier in areas like basements and crawl spaces will help reduce humidity. Humidity is one of the biggest contributors to mold damage. If your water bill suddenly rises you may have a leaky pipe.  Check walls (especially in the basement) for greenish or black spots on the drywall possibly indicating a mold problem. If you notice them, Call Restore Pros immediately.

If you are smelling musty odors, that is a good indication that there may be mold somewhere in the home. Do a visual inspection of your home or the area the smell is coming from. You also may see mold growth in places that have high humidity such as the basement, bathrooms, laundry rooms, attic, and crawlspace.  If you’ve had flooding or water damages that were not  cleaned up properly, chances are you have mold growth in your home.

Move out your personal belongings, remove furniture from the wet carpets, flooring, etc. Take inventory of any contents or furnishings that have been damaged. Take pictures showing the affected rooms and damages. Call a professional that specializes in water damage and insurance claims. We see all too often where homeowners try to dry things with towels and box fans, resulting in  additional damages. A trained professional using a moisture meter, special drying equipment and procedures canl prevent additional damages.

No.  You are not required to obtain multiple estimates for an insurance loss. The cost of repair will vary depending on the type of damage that you have, when the damage occurred, and the severity of the damage. When it comes to water damage, it is important to get the clean up and drying process started as soon as possible to avoid potential mold growth which can lead to more cost. Restore Pros works with all insurance companies and uses software and pricing that most all insurance carriers use.

The answer to this question is based on the source of the water damages. Generally flooding and groundwater intrusion will not be covered by insurance unless you have a flood policy. Leaks that come from pipes, appliances, roof, and storm damage are generally covered if they were “Sudden and Accidental”.  All insurance carriers have different coverages and exclusions, so you should hire a contractor that has years of experience dealing with insurance claims.

Depreciation is a reduction in the value of an asset with the passage of time, due in particular to wear and tear. Recoverable depreciation is when the insurance company refunds you the depreciation cost, or difference between replacement cost value and actual cash value, once restoration repairs are completed. Insurance claims can be complex and we can help make it simple.

The IICRC (Institute of Inspection Cleaning and Restoration Certification) sets the standards for the water damage restoration training and cleaning industry and three levels of liquid destruction. When it comes to the gross and unsanitary, Category 3 water damage is the worst classification, and by far, the costliest. Sewage backups from septic tanks, plumbing system mishaps, and water intrusion from flash flooding, among many other things, are usually categorized as Category 3 water damage. Besides having to discard personal property that can’t be salvaged and get your insurance provider involved in the chaos, choosing the wrong restoration company could really turn your stomach if they refuse or are not equipped to rebuild or restore your property. On top of everything else, Category 3 water damage issues cannot wait to be mitigated.